Grand Forks pet licensing
Frequently asked questions
PROGRAM AND PARTNERSHIP
Why does the system say my address is not valid?
You may have entered your address incorrectly or we may not have your address in the address database for your community. Please double-check all spelling and ensure you are using the abbreviated form for your street (e.g., type St instead of Street.) You may contact DocuPet Customer Care directly if you believe you reside within the licensing jurisdiction but your address is not being accepted by the system.
LICENSING OPTIONS, DATES, AND LOCATIONS
What is the refund policy on licences?
No refunds are provided on licences purchased regardless of circumstances.
Where can I license in person?
You may license in person at Grand Forks City Hall located at 7217 4 St, Grand Forks, BC V0H 1H0
When can I renew my pet's licence?
Licences are available for renewal each year on November 1. If you renew prior to the upcoming expiration date, your pet's new licence will start the day after expiration, not on the date of purchase.
FEES AND FINES
What is the fee for licensing?
Visit this page for licensing options and fees.
PET INFORMATION AND PROFILES
How do I notify DocuPet that my pet has passed away?
We're sorry for your loss. You can update a pet's profile via your online account by editing your pet's profile and selecting 'Remove this Pet'.
My pet is no longer with me, but I’m still receiving renewal reminders?
We’re sorry! Unfortunately, unless you update your account to reflect that a pet is no longer in your care, we have no way of knowing. Have you already told us? You may have a duplicate account. Get in touch with your licensing organization or our DocuPet customer service team to update your record.
Does my licence transfer if I am moving?
If you are moving please be sure to update your address by logging into your online account and navigating to your Profile Settings page. Even though you are moving you’ll still be able to keep your pet's tag and access your pet's online account. However, your current licence may not be valid in the new community you are moving to. Please get in touch with the pet licensing provider in the new community you are moving to in order to find out more information.
MUNICIPAL INFORMATION AND BYLAWS
How old does my pet need to be for me to license them?
All dogs over the age of 4 months are required to be licensed.
What species are required to be licensed?
The following species are required to be licensed: Dogs.
Where can I find information about the pet licensing ordinance/bylaw?
Visit this page for information on licensing ordinances/bylaws: Here
Is there a limit to the number of pets I'm allowed to have?
You are allowed for a maximum of 3 dogs per dwelling.
DOCUMENT SUBMISSION
Why do I have to upload a spay/neuter document for my pet?
Spay/Neuter documentation is required to be provided the first time you license your spayed/neutered pet. Proof of spay/neuter is required to receive the discounted rate. Documentation requirements help to ensure that pet information is accurate which is critical for identification reasons.
Where can I obtain a copy of my pet’s spay/neuter document?
If you can’t locate the document you received after the procedure was done, you will need to contact your vet to obtain your pet's records. Be sure to specify any and all pets you require documentation for.
Once you’ve got the paperwork in your hands, take a look to ensure:
- The document provided is the right type of proof required.
- Pet and pet owner account data matches your own.
- The document is clear and legible.
HELP DESK
Still have a question that you have not been able to answer?
Visit our DocuPet Help Desk for more information.